Receptionist - State Farm Agent Team Member

Jennifer Burnidge; Arlington Heights (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

Jennifer Burnidge - State Farm Agent is seeking a detail-oriented Receptionist to join the team in Arlington Heights. You will greet clients, manage schedules, and support daily office operations while identifying opportunities to offer insurance options.

The role emphasizes excellent customer service and active collaboration with agents and staff. Ideal candidates are organized, communicative, and comfortable with sales conversations.

Qualifications

• Experience as receptionist or in customer service.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Sales-oriented with comfort in discussing insurance options.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and by phone and direct to team.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify insurance options.
• Provide excellent service and follow up on needs.
• Support team with administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Interpersonal skills

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 1998 and currently lead an experienced team of nine. Before becoming an agent, I worked in State Farm Claims and as a company trainer, giving me a strong foundation in both customer service and professional development. I earned my bachelor’s degree from Valparaiso University and my master’s degree from Western Illinois University. Outside of work, I’m a proud parent of two and enjoy traveling and staying active through exercise.

Staying connected to our community is important to us. I’m involved with the Chamber of Commerce and the Arlington Heights Noon Rotary Club, and our agency regularly participates in local events and opportunities to support the community we’ve served for many years.

Our agency offers health benefits, a Simple IRA retirement plan, licensing reimbursement, team-building events, and a strong commitment to work-life balance. We believe in creating an environment where people can build successful careers while still having time for the things that matter outside of work.

Our culture is family-oriented, supportive, and built around people who take ownership of their work. I’m looking for self-motivated individuals who are ready to contribute, learn, and become an important part of the team. If you value a positive workplace and want to join an established agency with decades of experience and strong community roots, we’d love to meet you.

ROLE DESCRIPTION:

Jennifer Burnidge - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.