Customer Care Pro: Retention & Service

Jennifer Burnidge State Farm; Arlington Heights (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off (vacation, sick, and лич

Paid company holidays

Clear career advancement paths

Company events, contests, and team lun

Job summary

Jennifer Burnidge State Farm in Arlington Heights, IL is hiring a Customer Care Representative who enjoys helping people, answering questions, and solving problems to ensure customers feel taken care of.

The role involves building relationships, identifying coverage needs, maintaining records, handling billing questions, and supporting retention, with a base salary plus commission and benefits.

Qualifications

• No prior insurance experience required.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.

Skills

Customer service

Communication

Problem-solving

Active listening

Organization

Job description

Jennifer Burnidge State Farm in Arlington Heights, IL is hiring a Customer Care Representative who enjoys helping people, answering questions, and solving problems to ensure customers feel taken care of.

The role involves building relationships, identifying coverage needs, maintaining records, handling billing questions, and supporting retention, with a base salary plus commission and benefits.