Customer Care Representative State Farm Agent Team Member

Jennifer Burnidge State Farm; Arlington Heights (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off (vacation, sick, and лич

Paid company holidays

Clear career advancement paths

Company events, contests, and team lun

Job summary

Jennifer Burnidge State Farm in Arlington Heights, IL is hiring a Customer Care Representative who enjoys helping people, answering questions, and solving problems to ensure customers feel taken care of.

The role involves building relationships, identifying coverage needs, maintaining records, handling billing questions, and supporting retention, with a base salary plus commission and benefits.

Qualifications

• No prior insurance experience required.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.

Skills

Customer service

Communication

Problem-solving

Active listening

Organization

Job description

Customer Care Representative - State Farm Agent Team Member

Position Overview

Great service is at the heart of what we do. Jennifer Burnidge State Farm is hiring a Customer Care Representative in Arlington Heights, IL who truly enjoys helping people — answering questions, solving problems, and making sure every customer feels taken care of.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately
• Resolve service issues with patience and professionalism

Qualifications

• No prior insurance experience required
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude
• Excellent listening, empathy, and problem-solving skills
• Organized and detail-oriented with strong follow-through

Benefits

• Base salary plus performance-based commission
• Health insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths
• Company events, contests, and team lunches

Pay range: $45,000-$65,000 per year

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.