Customer Service Representative - State Farm Agent Team Member

Jennifer Burnidge; Arlington Heights (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jennifer Burnidge - State Farm Agent in Arlington Heights, IL is hiring a Customer Service Representative to deliver outstanding service to community members. You will handle inquiries, coordinate with the agent team, and help clients understand insurance options.

Ideal candidates are motivated, detail oriented, and comfortable multitasking in a fast-paced office. This full-time role offers training, a supportive team, and a pathway for professional growth within a locally trusted agency.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Job description

Benefits:

• Simple IRA


• License reimbursement


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Bonus based on performance


• Competitive salary


• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 1998 and currently lead an experienced team of nine. Before becoming an agent, I worked in State Farm Claims and as a company trainer, giving me a strong foundation in both customer service and professional development. I earned my bachelor’s degree from Valparaiso University and my master’s degree from Western Illinois University. Outside of work, I’m a proud parent of two and enjoy traveling and staying active through exercise.

Staying connected to our community is important to us. I’m involved with the Chamber of Commerce and the Arlington Heights Noon Rotary Club, and our agency regularly participates in local events and opportunities to support the community we’ve served for many years.

Our agency offers health benefits, a Simple IRA retirement plan, licensing reimbursement, team-building events, and a strong commitment to work-life balance. We believe in creating an environment where people can build successful careers while still having time for the things that matter outside of work.

Our culture is family-oriented, supportive, and built around people who take ownership of their work. I’m looking for self-motivated individuals who are ready to contribute, learn, and become an important part of the team. If you value a positive workplace and want to join an established agency with decades of experience and strong community roots, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Jennifer Burnidge - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.