Receptionist & Customer Care Specialist

Talentify; Town of Webster (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Training & development

401(k) matching

Opportunity for advancement

Paid time off

Job summary

State Farm Agent is seeking a dynamic receptionist to join our team. The role focuses on greeting customers, managing appointments, and handling inquiries while maintaining customer records with attention to detail.

The ideal candidate is organized, customer-focused, and eager to learn within the insurance industry. This position offers opportunities for advancement and a supportive work environment.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication

Customer service

Organization

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

State Farm Agent is seeking a dynamic receptionist to join our team. The role focuses on greeting customers, managing appointments, and handling inquiries while maintaining customer records with attention to detail.

The ideal candidate is organized, customer-focused, and eager to learn within the insurance industry. This position offers opportunities for advancement and a supportive work environment.