Front Desk & Customer Experience Specialist

Talentify; Menomonee Falls (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid

Health insurance

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

State Farm Agent is seeking a highly organized receptionist to greet customers, manage calls, and support daily office operations. The role involves maintaining client records, scheduling, and assisting with inquiries while identifying opportunities to offer insurance options.

The ideal candidate has prior receptionist or customer service experience, strong communication skills, and proficiency in Microsoft Office and CRM tools.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

CRM experience

MS Office

Tools

CRM software

Microsoft Office

Job description

State Farm Agent is seeking a highly organized receptionist to greet customers, manage calls, and support daily office operations. The role involves maintaining client records, scheduling, and assisting with inquiries while identifying opportunities to offer insurance options.

The ideal candidate has prior receptionist or customer service experience, strong communication skills, and proficiency in Microsoft Office and CRM tools.