Receptionist - Cullman

OneOncology; Alabama; On-site; USD 26,000 - 38,000; Full time

Job summary

Clearview Cancer Institute in north Alabama seeks a Front Desk Receptionist to greet patients, check them in, and route them to the appropriate areas. The role requires handling non-clinical inquiries, directing calls, and coordinating with schedulers and departments in a busy outpatient setting.

You will verify insurance, collect copays, maintain a clean lobby, and ensure paperwork is complete for modalities. A high school diploma and at least 1 year in a medical office environment are expected.

Qualifications

• Excellent communication skills, both oral and written.
• Ability to multitask and handle high-pressure situations.
• Ability to maintain confidentiality and follow procedures.
• Experience in imaging, medical office setting, or hospital preferred.

Responsibilities

• Greet patients and visitors in the lobby and route as needed.
• Answer phones and direct non-clinical questions to staff.
• Verify insurance and collect any required copays.
• Maintain a clean, orderly lobby and support scheduling communications.

Skills

Communication skills

Multitasking

Customer service

Confidentiality

Education

High school diploma or equivalent

Job description

Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options.Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.Job Description:Job PurposeThe purpose of the Front Desk Receptionist is to provide information to patients and guests in the main lobby. This person is also responsible for checking in and routing patients to the appropriate areas.Essential Job FunctionsGreet any and all patients and visitors to CCI; alert appropriate personnel to any visitors or patients that are in lobby.Ensure paperwork and orders are complete and accurate prior to giving to the modalities.Operate office equipment appropriately to transmit information or documents as needed, using computer, mail, or facsimile machine.Provide relevant company information to patients such as location of departments, offices or services provided.Answer telephones; provide patients with answers to their non-clinical questions, and direct clinical questions to appropriate staff.Interface with CCI schedulers, physicians’ offices, and hospitals.Maintain clean and orderly lobby throughout course of the day.Keep lobby and clinics running smoothly by alerting necessary personnel of patients or visitors in lobby.Maintain patient account information by confirming insurance coverage and collecting any necessary copays.Answer inquiries from personnel regarding lobby activity.Other duties as assigned.QualificationsExcellent communication skills, both oral and writtenMust be able to identify and resolve problems in a timely manner; gather and analyze information skillfully.Must be able to multi-task and have commitment to excellence in patient care.Must be able to manage difficult or emotional situations; respond to requests for service and assistance.Must maintain confidentiality.Must be able to follow policies and procedures, complete administrative tasks correctly and on time.Must exhibit sound and accurate judgment; make timely decisions.Must approach others in a tactful manner; react well under pressure.Must demonstrate accuracy and thoroughness; must look for ways to improve and promote quality.Must be dependable and punctual.Education/ExperienceHigh school diploma or equivalent is required.Must have at least (1) year experience in Imaging department, medical office setting, or hospital.Working conditionsThis position requires the employee be in a busy medical office environment in which the employee must interact with other employees as well as patients repeatedly throughout the day.Physical requirementsThis position requires that the employee be able to sit for long periods of time, possibly up to eight hours a day.Direct ReportsThis position is not a supervisory position.