Patient Communication Specialist - Team Lead

OneOncology; Huntsville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Clearview Cancer Institute in north Alabama is seeking a Patient Communication Specialist to support Oncology Specialties scheduling and confirm patient appointments. You will handle confirmations, cancellations, and rescheduling with care and professionalism.

You will answer portal messages, take phone calls, route information, and help maintain smooth, patient-centered communications across the clinic. Prior experience in a medical office and a focus on service excellence are highly valued.

Qualifications

• Excellent telephone etiquette skills.
• Must be organized and detail oriented.
• Must be able to prioritize phone calls and multitask.
• Must be able to complete new patient referrals in a timely manner.
• Must be professional, polite, and friendly.

Responsibilities

• Schedule and confirm patient appointments.
• Call patients who have no showed for their appointments and document appropriately following CCI No Show Process.
• Call patients who have cancelled appointments via appointment reminder system (Intrado).
• Answer messages from patient portal and handle accordingly (Carespace).
• Answer telephones and direct calls to appropriate staff as needed.
• Receive and route messages and documents as needed.
• Perform various clerical and administrative functions as needed.
• Operate office equipment such as voicemail messaging, word processing equipment, spreadsheet, and other software applications as needed to do work assigned.
• Transmit information or documents as needed using computer, mail, or fax.
• Team Lead will mentor our entire Phone Operations Department and be active in training new hires.
• Team Lead provides support to the department by using their experience and expertise to field and answer questions from colleagues.
• Other duties as assigned.

Skills

Organized

Detail oriented

Multitasking

Prioritization

Professionalism

Education

High school diploma

Medical office experience

CCI experience 3-5 years

Tools

Intrado

Carespace

Job description

Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options.

Why Join Us?

We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Job Purpose

The Patient Communication Specialist supports Oncology Specialties scheduling and confirming patient appointments. Other duties include confirming, cancelling, and rescheduling appointments.

Essential Job Functions

• Schedule and confirm patient appointments.
• Call patients who have no showed for their appointments and document appropriately following CCI No Show Process
• Call patient who have cancelled appointments via appointment reminder system (Intrado)
• Answer messages from patient portal and handle accordingly (Carepsace)
• Answer telephones and direct calls to appropriate staff.as needed
• Receive and route messages and documents as needed.
• Perform various clerical and administrative functions as needed.
• Operate office equipment such as voicemail messaging, word processing equipment, spreadsheet, and other software applications as needed to do work assigned.
• Transmit information or documents as needed using computer, mail, or fax.
• Team Lead will mentor our entire Phone Operations Department and be active in training new hires.
• Team Lead provides support to the department by using their experience and expertise to field and answer questions from colleagues.
• Other duties as assigned.

Qualifications

• Excellent telephone etiquette skills.
• Must be organized and detail oriented.
• Must be able to prioritize phone calls and multitask.
• Must be able to complete new patient referrals in a timely manner.
• Must be professional, polite, and friendly.
• Team Lead must consistently exemplify CCI's values and support our mission through extraordinary work quality and focusing on our patient experience.

Education/Experience

• Must have a high school diploma or equivalent.
• Experience in medical office setting preferred.
• Must have been employed at CCI 3-5 years minimum

Working conditions

This position requires working in an office environment in a clinical facility. This position deals largely with the public so patience and a pleasant personality are important.

Physical requirements

This job requires sitting at a desk and answering phone calls for up to eight hours a day.

Direct Reports

This position is not a supervisor position.

We are looking for compassionate, adaptable individuals who demonstrate the desire to lead and work together to best treat the patients we serve.