Receptionist - Cullman

OneOncology; Cullman (AL); On-site; USD 26,000 - 34,000; Full time

Job summary

OneOncology is seeking a Front Desk Receptionist to greet patients and guests in the lobby, check them in, and route them to the appropriate areas. This role supports the core oncology team by providing information, coordinating with clinics, and maintaining a welcoming, efficient front desk.

The ideal candidate has strong communication skills, confidentiality, and the ability to multi-task in a busy medical office.

Qualifications

• Excellent communication skills, both oral and written.
• Ability to identify and resolve problems promptly; analyze information effectively.
• Ability to multitask and maintain commitment to patient care.
• Capable of handling difficult or emotional situations; respond to service requests.
• Must maintain confidentiality.
• Follow policies and complete administrative tasks accurately and on time.
• Demonstrate sound judgment and timely decisions.
• Remain tactful and calm under pressure.
• Be dependable and punctual.

Responsibilities

• Greet patients and visitors in the lobby and alert staff as needed.
• Ensure paperwork and orders are complete before forwarding.
• Operate office equipment to transmit information.
• Provide patients with location information for departments and services.
• Answer telephones and direct clinical questions to staff.
• Interface with schedulers, physicians' offices, and hospitals.
• Maintain a clean and orderly lobby.
• Maintain patient account information by confirming insurance and collecting copays.
• Other duties as assigned.

Skills

Communication

Problem solving

Multitasking

Emotional resilience

Confidentiality

Policy compliance

Judgment

Calm under pressure

Dependability

Education

High school diploma or equivalent

Job description

Why Join Us?

We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Job Purpose The purpose of the Front Desk Receptionist is to provide information to patients and guests in the main lobby. This person is also responsible for checking in and routing patients to the appropriate areas.

Essential Job Functions

• Greet any and all patients and visitors to CCI; alert appropriate personnel to any visitors or patients that are in lobby.
• Ensure paperwork and orders are complete and accurate prior to giving to the modalities.
• Operate office equipment appropriately to transmit information or documents as needed, using computer, mail, or facsimile machine.
• Provide relevant company information to patients such as location of departments, offices or services provided.
• Answer telephones; provide patients with answers to their non-clinical questions, and direct clinical questions to appropriate staff.
• Interface with CCI schedulers, physicians' offices, and hospitals.
• Maintain clean and orderly lobby throughout course of the day.
• Keep lobby and clinics running smoothly by alerting necessary personnel of patients or visitors in lobby.
• Maintain patient account information by confirming insurance coverage and collecting any necessary copays.
• Answer inquiries from personnel regarding lobby activity.
• Other duties as assigned.

Qualifications

• Excellent communication skills, both oral and written
• Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully.
• Must be able to multi-task and have commitment to excellence in patient care.
• Must be able to manage difficult or emotional situations; respond to requests for service and assistance.
• Must maintain confidentiality.
• Must be able to follow policies and procedures, complete administrative tasks correctly and on time.
• Must exhibit sound and accurate judgment; make timely decisions.
• Must approach others in a tactful manner; react well under pressure.
• Must demonstrate accuracy and thoroughness; must look for ways to improve and promote quality.
• Must be dependable and punctual.

Education/Experience

High school diploma or equivalent is required. Must have at least (1) year experience in Imaging department, medical office setting, or hospital.

Working conditions

This position requires the employee be in a busy medical office environment in which the employee must interact with other employees as well as patients repeatedly throughout the day.

Physical requirements

This position requires that the employee be able to sit for long periods of time, possibly up to eight hours a day.

Direct Reports

This position is not a supervisory position.

We are looking for compassionate, adaptable individuals who demonstrate the desire to lead and work together to best treat the patients we serve.