Receptionist & Client Relations Officer

Omniasportkw; Friendly (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Omniasportkw is seeking a professional, energetic Receptionist to be the friendly first point of contact at our academy in Maryland. You will warmly welcome and manage children, teens, adults, and parents while also representing the academy in inquiries, walk-ins, and calls.

This role goes beyond front-desk duties: you will contribute to client satisfaction, membership growth, and overall academy success by delivering exceptional service, supporting sales campaigns, and maintaining an organized

Qualifications

• Proven experience in customer service, reception, or sales.
• Strong communication skills in Arabic and English (spoken and written).
• Ability to engage effectively with children, teenagers, and adults.
• Sales-minded with ability to close inquiries into memberships.
• Well-organized, reliable, multitask under pressure.
• Proficient in basic computer systems (MS Office, booking software, or CRM preferred).

Responsibilities

• Greet and assist children, teenagers, parents, and adult clients with professionalism and warmth.
• Handle daily check-ins, sign-ups, and inquiries with a friendly and helpful attitude.
• Manage waiting areas and ensure parents and kids feel comfortable and informed.
• Resolve minor complaints or concerns quickly, escalating only when necessary.
• Answer phone calls, WhatsApp messages, and emails in a persuasive and professional manner.
• Convert walk-in visitors and phone inquiries into paying clients by presenting programs and packages clearly.
• Maintain up-to-date knowledge of academy schedules, programs, and promotions.
• Support sales campaigns and follow up with potential leads.
• Manage client records, attendance sheets, and registration forms.
• Collect and process payments (cash, card, or payment gateway).
• Coordinate with coaches and management on client requests or concerns.
• Ensure front-desk area is always organized, professional, and welcoming.

Skills

Bilingual Arabic/English

Reception/sales experience

Customer service

Tools

MS Office

Booking software

CRM

Job description

We are looking for a professional, energetic, and approachable Receptionist who will be the first point of contact at our academy. The role requires someone who can warmly welcome and manage children, teenagers, adults, and parents while also functioning as a sales representative when engaging with inquiries, walk-ins, and phone calls.

This is not just a front-desk role the right candidate will actively contribute to client satisfaction, membership growth, and overall academy success.

Key Responsibilities

Front Desk & Client Relations

Greet and assist children, teenagers, parents, and adult clients with professionalism and warmth.

Handle daily check-ins, sign-ups, and inquiries with a friendly and helpful attitude.

Manage waiting areas and ensure parents and kids feel comfortable and informed.

Resolve minor complaints or concerns quickly, escalating only when necessary.

Answer phone calls, WhatsApp messages, and emails in a persuasive and professional manner.

Convert walk-in visitors and phone inquiries into paying clients by presenting programs and packages clearly.

Maintain up-to-date knowledge of academy schedules, programs, and promotions.

Support sales campaigns and follow up with potential leads.

Administration & Organization

Manage client records, attendance sheets, and registration forms.

Collect and process payments (cash, card, or payment gateway).

Coordinate with coaches and management on client requests or concerns.

Ensure front-desk area is always organized, professional, and welcoming.

Requirements

Proven experience in customer service, reception, or sales.

Strong communication skills in Arabic and English (spoken and written).

Ability to engage effectively with children, teenagers, and adults.

Sales-minded personality with confidence in closing inquiries into memberships.

Well-organized, reliable, and able to multitask under pressure.

Proficient in basic computer systems (MS Office, booking software, or CRM preferred).

Personal Qualities

Friendly, patient, and empathetic — especially with kids and parents.

Confident and persuasive — able to upsell and close memberships.

Professional appearance and demeanor.

Positive attitude and team-player mindset.