Receptionist/Communication Officer

Mouratoglou Tennis Center; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Mouratoglou Tennis Center in Boca Raton is seeking an upbeat front desk associate to greet clients, manage inquiries, and support bookings. You will handle communications via WhatsApp, email, and phone, delivering accurate information and ensuring smooth scheduling.

You will coordinate with the Office Manager and coaches, assist with payments and confirmations, and maintain organized records with a patient, solution-oriented approach in a fast-paced setting.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple conversations and requests simultaneously.
• Comfortable working in a fast-paced environment with changing priorities.

Responsibilities

• Manage client communications via WhatsApp, email and phone.
• Respond to inquiries regarding lessons, programs, schedules, prices and availability.
• Assist clients with bookings, confirmations, payments and rescheduling.
• Provide clear and accurate information about the center's services.
• Suggest suitable alternatives when a requested service or time slot is unavailable.
• Help convert client inquiries into bookings while maintaining excellent service.
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams.
• Support reception and pro shop operations when required.
• Maintain organized communication records and ensure reliable follow-up.

Skills

Communication skills

Organizational skills

Multitasking

Fast-paced environment

Team player

Client-focused

Positive attitude

Job description

• Manage client communications via WhatsApp, email and phone
• Respond to inquiries regarding lessons, programs, schedules, prices and availability
• Assist clients with bookings, confirmations, payments and rescheduling
• Provide clear and accurate information about the center's services
• Suggest suitable alternatives when a requested service or time slot is unavailable
• Help convert client inquiries into bookings while maintaining excellent service
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams
• Support reception and pro shop operations when required
• Maintain organized communication records and ensure reliable follow-up

• Manage client communications via WhatsApp, email and phone
• Respond to inquiries regarding lessons, programs, schedules, prices and availability
• Assist clients with bookings, confirmations, payments and rescheduling
• Provide clear and accurate information about the center's services
• Suggest suitable alternatives when a requested service or time slot is unavailable
• Help convert client inquiries into bookings while maintaining excellent service
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams
• Support reception and pro shop operations when required
• Maintain organized communication records and ensure reliable follow-up

Profile

• Excellent written and verbal communication skills
• Professional, friendly and solution-oriented approach
• Strong organizational skills and attention to detail
• Ability to manage several conversations and requests simultaneously
• Comfortable working in a fast-paced environment with changing priorities
• Commercial mindset and ability to understand clients' needs
• Patient, adaptable and able to remain calm when dealing with demanding situations
• Positive attitude and strong team spirit