Front Desk Officer

Mouratoglou; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Mouratoglou in San Antonio, TX seeks a proactive receptionist to manage client communications via WhatsApp, email and phone, and to respond to inquiries about lessons, programs, schedules, prices and availability. You will assist clients with bookings, confirmations, payments and rescheduling, and provide clear information about services.

Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams; support reception and pro shop operations; maintain organized records and

Qualifications

• Excellent written and verbal communication skills.
• Professional, friendly and solution-oriented approach.
• Strong organizational skills and attention to detail.
• Ability to manage several conversations and requests simultaneously.
• Comfortable working in a fast-paced environment with changing priorities.
• Commercial mindset and ability to understand clients’ needs.
• Patient, adaptable and able to remain calm when dealing with demanding situations.
• Positive attitude and strong team spirit.

Responsibilities

• Manage client communications via WhatsApp, email and phone.
• Respond to inquiries regarding lessons, programs, schedules, prices and availability.
• Assist clients with bookings, confirmations, payments and rescheduling.
• Provide clear and accurate information about the center’s services.
• Suggest suitable alternatives when a requested service or time slot is unavailable.
• Help convert client inquiries into bookings while maintaining excellent service.
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams.
• Support reception and pro shop operations when required.
• Maintain organized communication records and ensure reliable follow-up.

Skills

Excellent communication

Professional demeanor

Solution-oriented

Organizational skills

Multitasking

Fast-paced adaptability

Commercial mindset

Calm under pressure

Job description

• Manage client communications via WhatsApp, email and phone

• Respond to inquiries regarding lessons, programs, schedules, prices and availability

• Assist clients with bookings, confirmations, payments and rescheduling

• Provide clear and accurate information about the center’s services

• Suggest suitable alternatives when a requested service or time slot is unavailable

• Help convert client inquiries into bookings while maintaining excellent service

• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams

• Support reception and pro shop operations when required

• Maintain organized communication records and ensure reliable follow-up

• Excellent written and verbal communication skills

• Professional, friendly and solution-oriented approach

• Strong organizational skills and attention to detail

• Ability to manage several conversations and requests simultaneously

• Comfortable working in a fast-paced environment with changing priorities

• Commercial mindset and ability to understand clients’ needs

• Patient, adaptable and able to remain calm when dealing with demanding situations

• Positive attitude and strong team spirit