Evening Front Desk Host

Community Sports Partners; Oakland Park (FL); On-site; USD 20,664 - 27,552; Part time

Job summary

A community sports organization in Oakland Park, Florida, is seeking an Evening Front Desk Agent. This role involves greeting clients, managing customer communication, processing transactions, promoting events, and maintaining the facility's organization. The ideal candidate should have strong organizational skills and a friendly demeanor to create a welcoming environment for families in the community.

Qualifications

• Proven experience in administrative roles, preferably in customer service.
• Ability to work independently and meet deadlines.

Responsibilities

• Greet clientele as they arrive and leave the facility.
• Answer phone calls and respond to customer inquiries.
• Process transactions accurately and resolve account issues.
• Promote programs and maintain facility appearance.

Skills

Excellent organizational skills

Strong attention to detail

Excellent communication skills

Interpersonal skills

Education

High school diploma or equivalent

Certification in hospitality or communications

Job description

We’re looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories!

We are seeking an Evening Front Desk Agent to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment.

Customer Communication:

• Greet everyone as they are entering or exiting the facility.
• Answer phone calls/return voicemails promptly
• Reply to emails and SMS messages from customers and potential customers in a timely manner.

Processing Transactions/Resolving Inquiries and Issues:

• Accurately process card transactions.
• Resolve any transaction/account issues.
• Respond to any in person inquiries/questions.
• Follow up on action items and ensure completion.

Promote Programs and Events:

• Promote programs and upcoming events using knowledge of the business and in person marketing skills.
• If needed/interested, attend events to assist with promoting AGS!

Maintain the Facility:

• Keep the front desk area neat and tidy.
• Organize and maintain displays of flyers, trifolds, and other marketing materials.

Other:

• Manage inventory and ensure accurate tracking and stock levels.
• Ensure all customer service technology functions properly and alert management of technical issues.

Requirements:

• High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus.
• Proven experience in administrative roles, preferably in customer service or operations department.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to work independently and meet deadlines.
• Excellent communication and interpersonal skills.