Front Desk Receptionist

Big Tex Gym; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A local fitness center in Austin is seeking a Front Desk Receptionist to provide exceptional customer service and manage various administrative tasks. The ideal candidate is organized, personable, and proficient in office management practices. Responsibilities include greeting clients, answering inquiries, and maintaining the member database. Bilingual candidates are encouraged to apply, alongside those with previous receptionist experience. This role offers both full-time and part-time positions.

Qualifications

• Strong organizational skills and ability to manage time and prioritize tasks.
• Excellent phone etiquette and customer service skills.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Greet members and guests with a friendly attitude.
• Answer phone calls and respond to inquiries.
• Monitor gym traffic and enforce rules.
• Update member database with accurate information.
• Check IDs and monitor who enters/exits.

Skills

Customer service excellence

Office management

Communication skills

Time management

Ability to handle multiple tasks

Education

Previous experience in a front desk or receptionist role

Tools

Microsoft Office Suite

Google Workspace

Job description

We are seeking a highly organized and personable Front Desk Receptionist to join our team. The ideal candidate will serve as the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires proficiency in office management and strong communication skills, as well as the ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Member & Guest Services: Greet all members and guests with a friendly, professional attitude; check members in/out using the gym’s software; verify memberships, day passes, and guest waivers; provide tours for potential new members; explain membership options, promotions, and pricing clearly; handle new member sign-ups, freezes, upgrades, and cancellations according to policy; ensure all guests complete liability waivers before using the facility.
• Customer Support: Answer phone calls promptly and professionally; respond to emails and inquiries; assist members with account questions (billing, memberships, schedules); resolve complaints or escalate to management if necessary; accept constructive criticism and use it to improve performance; use de-escalation techniques to calm upset or frustrated members and resolve issues professionally; sell gym merchandise; process payments for retail items, memberships, and day passes; restock retail and supplement shelves; track inventory and notify management of low stock; handle cash transactions accurately, including counting and reconciling cash drawer at the begin and end of shift.
• Facility Monitoring & Cleaning: Ensure all members check in properly before entering; monitor gym traffic and enforce rules politely; walk through the gym hourly to pick up loose weights, re-rack and organize equipment, collect trash and replace liners, wipe down high-touch areas, counters, front desk, and lobby area; clean and sanitize cardio and strength machines; refill paper towels, cleaning spray bottles, and sanitizing stations; notify maintenance/management of any broken or unsafe equipment.
• Administration: Update member database with accurate information; file and organize waivers, agreements, and forms; assist management with event sign-ups; maintain lost and found log; track guest sign-ins and day pass sales daily; handle mail runs and deliveries as needed.
• Security & Safety: Check IDs when necessary; monitor who enters/exits to prevent unauthorized access; ensure doors are locked/unlocked at scheduled times; follow emergency procedures (injury, fire, severe weather).
• Opening & Closing Procedures: Opening — turn on lights, music, check-in system, wipe down counters, refill cleaning supplies, and walk-through the gym floor; Closing — walk through entire facility, pick up weights, remove trash, sanitize equipment, secure entrances, adjust lights/music, and balance cash drawer.
• Event/Community Support: Help with sign-ups and promotion for gym events, smokers, or competitions; provide information about coaches and schedules; support vendors or sponsors during gym-hosted events.
• Management Support: Assist with special projects or requests from management; provide updates and reports as requested; support other departments when needed.
• Physical & Professional Requirements: Lift and carry up to 50 lbs; stand and walk for extended periods; handle constructive criticism and adjust accordingly; de-escalate situations calmly and professionally; handle cash, counting, and balancing registers accurately.

Experience & Qualifications

• Previous experience in a front desk or receptionist role is preferred; familiarity with office management practices and procedures is essential.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); Google Workspace a plus; strong organizational skills and ability to manage time and prioritize tasks; excellent phone etiquette and customer service skills.
• Bilingual candidates are encouraged to apply.
• Experience as a dental or medical receptionist is an advantage but not mandatory; personal assistant experience considered relevant.

Job Types

• Full-time
• Part-time
• Contract