Front Desk Officer

Mouratoglou Tennis Center; San Antonio (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

Mouratoglou Tennis Center in San Antonio, TX seeks a proactive Booking Coordinator to manage client communications via WhatsApp, email and phone and assist with bookings, payments and scheduling. You will provide clear information about services and help convert inquiries into confirmed reservations.

Ideal candidates demonstrate excellent written and verbal communication, strong organization, and the ability to manage multiple conversations in a dynamic, fast-paced environment while maintaining

Qualifications

• Excellent written and verbal communication skills.
• Professional, friendly and solution-oriented approach.
• Strong organizational skills and attention to detail.
• Ability to manage several conversations and requests simultaneously.
• Comfortable working in a fast-paced environment with changing priorities.
• Commercial mindset and ability to understand clients’ needs.
• Patient, adaptable and able to remain calm when dealing with demanding situations.
• Positive attitude and strong team spirit.

Responsibilities

• Manage client communications via WhatsApp, email and phone
• Respond to inquiries regarding lessons, programs, schedules, prices and availability
• Assist clients with bookings, confirmations, payments and rescheduling
• Provide clear and accurate information about the center’s services
• Suggest suitable alternatives when a requested service or time slot is unavailable
• Help convert client inquiries into bookings while maintaining excellent service
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams
• Support reception and pro shop operations when required
• Maintain organized communication records and ensure reliable follow-up

Skills

Communication skills

Organization

Multitasking

Adaptability

Customer focus

Teamwork

Positive attitude

Professionalism

Job description

• Manage client communications via WhatsApp, email and phone
• Respond to inquiries regarding lessons, programs, schedules, prices and availability
• Assist clients with bookings, confirmations, payments and rescheduling
• Provide clear and accurate information about the center’s services
• Suggest suitable alternatives when a requested service or time slot is unavailable
• Help convert client inquiries into bookings while maintaining excellent service
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams
• Support reception and pro shop operations when required
• Maintain organized communication records and ensure reliable follow-up

• Manage client communications via WhatsApp, email and phone
• Respond to inquiries regarding lessons, programs, schedules, prices and availability
• Assist clients with bookings, confirmations, payments and rescheduling
• Provide clear and accurate information about the center’s services
• Suggest suitable alternatives when a requested service or time slot is unavailable
• Help convert client inquiries into bookings while maintaining excellent service
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams
• Support reception and pro shop operations when required
• Maintain organized communication records and ensure reliable follow-up

Profile

• Excellent written and verbal communication skills
• Professional, friendly and solution-oriented approach
• Strong organizational skills and attention to detail
• Ability to manage several conversations and requests simultaneously
• Comfortable working in a fast-paced environment with changing priorities
• Commercial mindset and ability to understand clients’ needs
• Patient, adaptable and able to remain calm when dealing with demanding situations
• Positive attitude and strong team spirit