Receptionist & Client Concierge — Tax Season Support

H&R Block, Inc.; Harrisburg (IL); In loco; USD 21.000 - 37.000; Tempo pieno

Descrizione del lavoro

H&R Block is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, assist with check-in, and support daily operations alongside tax professionals. This in-person role offers training and a pathway into tax preparation or leadership.

The position requires strong communication, multitasking, and confidentiality in handling client data, with availability to work evenings and weekends during tax season.

Competenze

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs (MS Office, Teams, scheduling tools).
• Availability to work evenings and weekends during tax season.

Mansioni

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Conoscenze

Client service

Communication

Multitasking

Organization

Computer skills (MS Office/Teams)

Evenings/weekends availability

Formazione

High school diploma/GED

Strumenti

Microsoft Office

Microsoft Teams

Scheduling systems

Descrizione del lavoro

H&R Block is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, assist with check-in, and support daily operations alongside tax professionals. This in-person role offers training and a pathway into tax preparation or leadership.

The position requires strong communication, multitasking, and confidentiality in handling client data, with availability to work evenings and weekends during tax season.