Receptionist & Client Concierge (Tax Season)

H&R Block, Inc.; Lexington (MN); On-site; USD 16,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. This role serves as the front-line face of the office and offers pathways into tax preparation or leadership with training.

The position requires strong communication and multitasking, with availability for evenings and weekends during tax season, and a focus on confidentiality and professional service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer skills

Scheduling systems

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. This role serves as the front-line face of the office and offers pathways into tax preparation or leadership with training.

The position requires strong communication and multitasking, with availability for evenings and weekends during tax season, and a focus on confidentiality and professional service.