Physical Therapy Receptionist (PSR)

New England Orthopedic Surgeons; Springfield (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer contribution

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid Holidays

Job summary

New England Orthopedic Surgeons in Springfield, MA is seeking a full-time Physical Therapy Receptionist (Patient Service Representative) to greet patients, verify insurance, collect co-pays, and maintain accurate data in the EHR. You will support scheduling, insurance verification, and clerical duties while ensuring a welcoming, professional environment.

The role requires 2+ years as a medical receptionist and EMR experience, with in-person front desk responsibilities at multiple locations.

Qualifications

• Minimum 2 years of experience as a medical receptionist.
• Minimum 2 years of experience with EMR systems.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• High school diploma or equivalent required; additional certification in Office Management is a plus.

Responsibilities

• Greet and welcome patients upon arrival.
• Direct patients to the appropriate physical therapist.
• Answer and manage incoming calls, schedule appointments.
• Verify insurance information and patient identity.
• Collect co-payments and deductibles.
• Maintain a clean and organized front desk and reception area.
• Provide accurate information in person, via phone, and by email.
• Maintain calendars and schedule meetings.
• Perform clerical duties including filing, copying, faxing, and transcribing.

Skills

Communication skills

Organization

Multitasking

Time management

Customer service mindset

Education

High school diploma or equivalent

Office Management certification (plus)

Tools

EMR systems

Microsoft Office Suite

Office equipment (fax, printer)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Physical Therapy Receptionist (PSR)

Full Time Springfield, MA, US

3 days ago Requisition ID: 1251

Salary Range: $18.00 To $22.00 Hourly

Job Title: Physical Therapy Receptionist (Patient Service Representative)
Location: Springfield Physical Therapy Office, New England Orthopedic Surgeons
Job Type: Full-Time (Regular)
Pay:$18.00–$22.00 per hour
Expected Hours: 40 hours per week
Work Location: In-person — 300 Birnie Ave, Springfield, MA 01117
Schedule: This is a regular full‑time position based at our Springfield location. The standard schedule includes:
Two days from 9:45 AM–6:15 PM
Two days from 8:30 AM - 5:00PM
Fridays from 8:00 AM–4:30 PM
The role also requires flexibility to provide coverage at any of our five physical therapy locations as needed for emergency coverage or to support vacation and time‑off coverage. Reliable transportation is a must.

About Us

New England Orthopedic Surgeons is a leading private orthopedic practice committed to providing exceptional patient care. We are currently seeking a full‑time Physical Therapy Receptionist to join our dynamic team at our Springfield office.

Position Summary

As a Physical Therapy Receptionist, you will be the first point of contact for our patients. Your responsibilities will include welcoming patients, verifying insurance and identity, collecting co‑pays and deductibles, and maintaining accurate data in our Electronic Health Records (EHR) system. A strong ability to multitask, excellent communication skills, and a professional demeanor are essential to succeed in this role.

Key Responsibilities

• Greet and welcome patients upon arrival
• Direct patients to the appropriate physical therapist
• Answer and manage incoming calls, schedule appointments
• Verify insurance information and patient identity
• Collect co-payments and deductibles
• Maintain a clean and organized front desk and reception area
• Provide accurate information in person, via phone, and by email
• Maintain calendars and schedule meetings
• Perform clerical duties including filing, copying, faxing, and transcribing

Required Skills & Qualifications

• Minimum 2 years of experience as a medical receptionist
• Minimum 2 years of experience working with EMR systems
• Proficiency in Microsoft Office Suite
• Experience operating standard office equipment (fax, printer, etc.)
• Strong written and verbal communication skills
• Excellent organizational, multitasking, and time management abilities
• Professional appearance and customer service mindset
• High school diploma or equivalent required; additional certification in Office Management is a plus
• 401(k) with employer contribution
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Tuition Reimbursement
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Paid Holidays

Join our team and help make a difference in the lives of our patients every day.