Receptionist

Talentify; Massillon (OH); On-site; USD 30,000 - 36,000; Full time

Job summary

The Salvation Army in Massillon, OH is seeking a dedicated receptionist to support Corps Officers with daily office operations. You will manage the front desk, greet visitors, handle calls, and coordinate scheduling to ensure a smooth flow of daily activities.

Responsibilities include mail handling, data entry, donor correspondence, and event planning support while maintaining confidentiality and a welcoming atmosphere for all volunteers and visitors.

Qualifications

• High school diploma or equivalent; additional education or certification is a plus.
• Proven experience as a Receptionist or in a customer-facing role is preferred.

Responsibilities

• Manage Front Desk
• Greet and welcome visitors
• Answer, screen, and direct incoming calls
• Manage the reception area, ensuring it is clean, organized, and inviting
• Handle and distribute incoming mail, packages, and deliveries
• Coordinate and schedule appointments, meetings, and conference room reservations
• Maintain visitor logs, security protocols, and access control systems
• Assist with administrative tasks such as photocopying, filing, data entry, and document preparation
• Manage office supplies and inventory
• Maintain confidentiality and discretion when handling sensitive information
• Assist in event planning and coordination for company functions
• Assist Officers with Thank You letters to donors
• Assist in scheduling clients for the food pantry daily
• Any other reasonable request made by Corps Officers

Skills

Front desk

Customer service

Office software

Communication

Education

High school diploma

Tools

MS Office

Job description

Overview

General Purpose of Job:

Assist Corps Officer with general office operations.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES.

• Manage Front Desk
• Assist with Correspondence
• Assist with Social Service Scheduling
• Greet and welcome visitors, clients, and employees in a warm and courteous manner.
• Answer, screen, and direct incoming calls promptly and professionally.
• Manage the reception area, ensuring it is clean, organized, and inviting at all times.
• Provide accurate and up-to-date information to inquiries about the company, its services, and its employees.
• Handle and distribute incoming mail, packages, and deliveries efficiently.
• Coordinate and schedule appointments, meetings, and conference room reservations.
• Maintain and update visitor logs, security protocols, and access control systems.
• Assist with administrative tasks such as photocopying, filing, data entry, and document preparation.
• Manage office supplies, restocking items as needed and maintaining inventory.
• Maintain confidentiality and discretion when handling sensitive information.
• Collaborate with colleagues to ensure a seamless and positive experience for all visitors.
• Provide support to other departments as required.
• Make sure all donation go directly to the Corps Officers.
• Keep track of all Gifts in Kind donations for Corps Officers to send to DHQ.
• Refer clients to local agencies providing needed assistance.
• Monitor and order office supplies, restocking items as needed and maintaining inventory.
• Assist in event planning and coordination for company functions.
• Assist Officers with Thank You letters to donors.
• Assist in scheduling clients for the food pantry daily.
• Any other reasonable request made by Corps Officers

SUPERVISORY RESPONSIBILITIES

• Front Office Volunteers

Qualifications

MINIMUM EDUCATION and/or EXPERIENCE

• High school diploma or equivalent; additional education or certification is a plus.
• Proven experience as a Receptionist or in a customer-facing role is preferred.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS.

• Effective written and oral communication skills
• Proficient knowledge of computers, word/excel/publisher
• Good planning and follow through skills
• Ability to work numerous projects simultaneously
• Able to work independently or in group

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.