Receptionist

The Salvation Army USA Eastern Territory; Massillon (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Salvation Army USA Eastern Territory in Massillon, Ohio, is seeking a receptionist to support the Corps Officer with general office operations. The role concentrates on frontline duties, scheduling, client interaction, and coordinating communications.

You will greet visitors, screen calls, manage mail, and assist with donations processing and pantry scheduling. The position requires a high school diploma and strong computer skills; teamwork and reliability are essential.

Qualifications

• High school diploma or equivalent required; additional education is a plus.
• Experience as a receptionist or in a customer-facing role preferred.
• Strong written and verbal communication skills.

Responsibilities

• Manage Front Desk and greet visitors warmly.
• Assist with correspondence and scheduling.
• Answer and screen incoming calls promptly.
• Maintain reception area and ensure it is clean and inviting.
• Distribute mail and deliveries efficiently.
• Coordinate appointments and conference room reservations.
• Maintain visitor logs and basic security procedures.
• Provide support to other departments as needed.
• Assist in event planning and donor communications.

Skills

Effective written and oral comms

Proficient knowledge of computers (MS-

Good planning and multitasking

Ability to work independently or in a

Education

High school diploma or equivalent

Additional education or certification is a plus

Tools

Microsoft Word

Microsoft Excel

Microsoft Publisher

Job description

Overview

General Purpose of Job:

Assist Corps Officer with general office operations.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES.

• Manage Front Desk
• Assist with Correspondence
• Assist with Social Service Scheduling
• Greet and welcome visitors, clients, and employees in a warm and courteous manner.
• Answer, screen, and direct incoming calls promptly and professionally.
• Manage the reception area, ensuring it is clean, organized, and inviting at all times.
• Provide accurate and up-to-date information to inquiries about the company, its services, and its employees.
• Handle and distribute incoming mail, packages, and deliveries efficiently.
• Coordinate and schedule appointments, meetings, and conference room reservations.
• Maintain and update visitor logs, security protocols, and access control systems.
• Assist with administrative tasks such as photocopying, filing, data entry, and document preparation.
• Manage office supplies, restocking items as needed and maintaining inventory.
• Maintain confidentiality and discretion when handling sensitive information.
• Collaborate with colleagues to ensure a seamless and positive experience for all visitors.
• Provide support to other departments as required.
• Make sure all donation go directly to the Corps Officers.
• Keep track of all Gifts in Kind donations for Corps Officers to send to DHQ.
• Refer clients to local agencies providing needed assistance.
• Monitor and order office supplies, restocking items as needed and maintaining inventory.
• Assist in event planning and coordination for company functions.
• Assist Officers with Thank You letters to donors.
• Assist in scheduling clients for the food pantry daily.
• Any other reasonable request made by Corps Officers

SUPERVISORY RESPONSIBILITIES

• Front Office Volunteers

Qualifications

MINIMUM EDUCATION and/or EXPERIENCE

• High school diploma or equivalent; additional education or certification is a plus.
• Proven experience as a Receptionist or in a customer-facing role is preferred.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS.

• Effective written and oral communication skills
• Proficient knowledge of computers, word/excel/publisher
• Good planning and follow through skills
• Ability to work numerous projects simultaneously
• Able to work independently or in group

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.