Reception & Office Operations Lead - Medical Records

The Alden Network; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

The Alden Network is seeking a skilled Office Operations Director to oversee the Medical Records department in Chicago, IL. You will direct, plan and coordinate all aspects of the office, ensuring efficient, compliant operations and high-quality service to residents, families, and staff.

Applicants should have strong administrative experience, leadership qualities and the ability to make critical decisions during emergencies, while maintaining a calm and collaborative work environment.

Qualifications

• High school education or equivalent; some college preferred.
• Knowledge of administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills and English proficiency.
• Ability to make independent decisions and stay calm in emergencies.
• Tactful interaction with residents, families, visitors and staff.

Responsibilities

• Review the department policy manual, job descriptions and schedules annually.
• Follow departmental policies and ensure proper dress code.
• Meet with the receptionist regularly to improve service.
• Recruit, interview and select personnel with Administrator approval.
• Schedule department hours, assignments and expedite work.
• Complete performance evaluations timely.
• Monitor reception area operations and ensure proper procedures.
• Answer phone, screen calls and relay messages promptly.
• Greet and direct visitors; sign-in assistance.
• Type, file and maintain all records and supplies.
• Prepare reports and correspondence for Administrator.
• Distribute mail and faxes; forward to agencies as required.
• Maintain cordial relationships with residents, staff and public.
• Perform other related duties as assigned.

Skills

Administrative practices

Typing & filing

Communication skills

English literacy

Decision making

People skills

Leadership

Patience & empathy

Education

High school diploma or equivalent

Job description

The Alden Network is seeking a skilled Office Operations Director to oversee the Medical Records department in Chicago, IL. You will direct, plan and coordinate all aspects of the office, ensuring efficient, compliant operations and high-quality service to residents, families, and staff.

Applicants should have strong administrative experience, leadership qualities and the ability to make critical decisions during emergencies, while maintaining a calm and collaborative work environment.