Medical Office Receptionist & Admin Coordinator

The Alden Network; Long Grove (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Holidays

Paid Sick Time

Paid Time Off

Retirement / Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Job summary

The Alden Network in Illinois seeks an experienced Office Manager to direct the overall office operations and oversee the Medical Records department.

You will implement policies, supervise reception and administrative staff, manage records and reporting, and partner with the Administrator to ensure efficient patient services and regulatory compliance.

Strong communication, leadership, and problem-solving skills are essential for success in a fast-paced, resident-facing setting.

Qualifications

• High school education or equivalent; some college preferred.
• Knowledge of administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must be able to read, write and speak the English language in an understandable manner.
• Ability to make independent decisions when circumstances warrant such action and remain calm during emergencies.
• Ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and the general public.
• Leadership and supervisory ability and willingness to work harmoniously with other personnel.
• Patience, tact, a cheerful disposition, and enthusiasm.

Responsibilities

• Review department policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator.
• Follow established departmental policies and procedures, including appropriate dress code.
• Meet with the receptionist regularly to identify and correct problem areas and improve service.
• Recruit, interview, and select personnel with Administrator approval (if applicable).
• Schedule department work hours, personnel, and assignments to expedite work (if applicable).
• Complete performance evaluations timely (if applicable).
• Perform daily rounds of reception area to ensure duties are performed and procedures followed (if applicable).
• Answer the telephone promptly and politely, screen calls per facility policy, relay messages promptly.
• Greet and direct visitors to sign in.
• Type, file, copy materials and maintain all files, records, equipment, and supplies as assigned.
• Prepare reports, assignments and correspondence as directed by Administrator.
• Receive, sort, direct mail, and fax information.
• Send reports to appropriate agencies as required.
• Maintain cordial relationships with residents, staff, public agencies, visitors and callers.
• Perform other related duties as assigned.

Skills

Communication skills

Reading and writing English

Independent decision making

People interaction

Leadership and supervision

Patience and enthusiasm

Ability to work under stress

Education

High school diploma

Some college coursework

Job description

The Alden Network in Illinois seeks an experienced Office Manager to direct the overall office operations and oversee the Medical Records department.

You will implement policies, supervise reception and administrative staff, manage records and reporting, and partner with the Administrator to ensure efficient patient services and regulatory compliance.

Strong communication, leadership, and problem-solving skills are essential for success in a fast-paced, resident-facing setting.