Reception & Client Services Specialist

H&R Block; Berwick (Columbia County); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional.

You will help schedule clients, ensure all needs are met in person, over the phone, or virtually, and maintain a clean, organized, welcoming office alongside the team.

Ideal candidates bring prior customer service experience, multitasking skills, and computer proficiency with Microsoft Office to support daily operations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional.

You will help schedule clients, ensure all needs are met in person, over the phone, or virtually, and maintain a clean, organized, welcoming office alongside the team.

Ideal candidates bring prior customer service experience, multitasking skills, and computer proficiency with Microsoft Office to support daily operations.