Realty Connection Specialist

Veterans United Home Loans; Missouri; On-site; USD 38,000 - 54,000; Full time

Job summary

Veterans United Home Loans is seeking a Realty Connection Specialist to assist homebuyers by pairing them with trusted Real Estate Agents in the VUR Network. You will be the first friendly voice, answering general questions and guiding buyers through the initial homebuying journey.

You’ll coordinate handoffs to an Agent Development Coach, maintain thorough records, and contribute to a collaborative team culture while adhering to industry guidelines.

Qualifications

• At least one year of customer service experience or similar transferable experience.

Responsibilities

• Partner pre-qualified homebuyers with Real Estate Agents within the VUR Network.
• Serve as the first point of contact for buyers over the phone, answering general questions about the home buying process.
• Connect buyers with the right Real Estate Agent while following guidelines that prohibit discussing loan terms.
• Ensure each homebuyer receives excellent service by assigning pairing files to an Agent Development Coach for review and follow-up.
• Keep detailed, accurate records to support a smooth handoff and next steps.
• Pitch in wherever needed to support the team and strengthen our culture (excluding licensed tasks).

Skills

Customer service

Communication

Teamwork

Real estate license (or willing to)

Job description

As a Realty Connection Specialist, you’ll support homebuyers at a pivotal moment in their home shopping journey. Your main focus is connecting pre-qualified buyers with trusted Real Estate Agents in the Veterans United Realty (VUR) Network. You’ll be one of the first friendly voices they hear, answering general questions about the home buying process and helping ensure they’re matched with the right agent. While you won’t discuss loan terms, your guidance and care help set the tone for a smooth, confident experience from the very start.
Here’s a snapshot of what you’d be doing:

• Partnering pre-qualified homebuyers with Real Estate Agents within the VUR Network.
• Serving as the first point of contact for buyers over the phone, answering general questions about the home buying process.
• Connecting buyers with the right Real Estate Agent while following company and industry guidelines that prohibit discussing loan terms.
• Ensuring each homebuyer receives excellent service by assigning pairing files to an Agent Development Coach for review and follow-up.
• Keeping detailed, accurate records to support a smooth handoff and next steps.
• Pitching in wherever needed to help support the team and strengthen our culture (excluding licensed tasks).

Here's what we're looking for in a solid candidate:

• You communicate clearly and confidently, both verbally and in writing.
• Providing great customer service comes naturally to you.
• You do well in fast-paced, results-driven environments and enjoy staying busy.
• You thrive in a collaborative, team-first setting.
• You bring at least one year of customer service experience or similar transferable experience.
• You’re either already a licensed Real Estate Salesperson or willing to become licensed upon employment.
• You show up consistently and can be counted on to get the job done.

We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.
Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.