Realty Connection Specialist

Mortgage Research Center, LLC; Columbia Township (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Veterans United Home Loans is seeking a Realty Connection Specialist to support homebuyers by connecting pre-qualified buyers with Real Estate Agents in the VUR Network. You’ll be the first friendly voice, answering general questions about the home buying process and ensuring buyers are matched with the right agent, while avoiding loan-term discussions.

You’ll document interactions, hand off pairing files to an Agent Development Coach for review and follow-up, and collaborate with the team to

Qualifications

• Clear and confident communication, written and verbal.
• Excellent customer service instincts.
• Thrives in fast-paced, results-driven environments.
• Enjoys collaborative, team-first work settings.

Responsibilities

• Connect pre-qualified homebuyers with Real Estate Agents in the VUR Network.
• Be the first point of contact for buyers, answering general homebuying questions.
• Match buyers with the right agent per guidelines prohibiting loan-term discussions.
• Assign pairing files to an Agent Development Coach for review and follow-up.
• Keep detailed records to support smooth handoffs and next steps.
• Support the team and culture as needed (excluding licensed tasks).

Skills

Customer service

Communication

Teamwork

Adaptability

Education

Real Estate License (or willingness to obtain)

Job description

As a Realty Connection Specialist, you'll support homebuyers at a pivotal moment in their home shopping journey. Your main focus is connecting pre-qualified buyers with trusted Real Estate Agents in the Veterans United Realty (VUR) Network. You'll be one of the first friendly voices they hear, answering general questions about the home buying process and helping ensure they're matched with the right agent. While you won't discuss loan terms, your guidance and care help set the tone for a smooth, confident experience from the very start.

Here's a snapshot of what you'd be doing:

• Partnering pre-qualified homebuyers with Real Estate Agents within the VUR Network.
• Serving as the first point of contact for buyers over the phone, answering general questions about the home buying process.
• Connecting buyers with the right Real Estate Agent while following company and industry guidelines that prohibit discussing loan terms.
• Ensuring each homebuyer receives excellent service by assigning pairing files to an Agent Development Coach for review and follow-up.
• Keeping detailed, accurate records to support a smooth handoff and next steps.
• Pitching in wherever needed to help support the team and strengthen our culture (excluding licensed tasks).

Here's what we're looking for in a solid candidate:

• You communicate clearly and confidently, both verbally and in writing.
• Providing great customer service comes naturally to you.
• You do well in fast-paced, results-driven environments and enjoy staying busy.
• You thrive in a collaborative, team-first setting.
• You bring at least one year of customer service experience or similar transferable experience.
• You're either already a licensed Real Estate Salesperson or willing to become licensed upon employment.
• You show up consistently and can be counted on to get the job done.

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.