Realty Connection Specialist

veteransunited; Columbia Township (MO); On-site; USD 40,000 - 48,000; Full time

Job summary

Veterans United Realty Network is seeking a Realty Connection Specialist to support homebuyers at the start of their journey. You will connect pre-qualified buyers with trusted Real Estate Agents in the VUR Network and answer general questions about the home buying process, ensuring a confident, smooth experience from the very first contact.

You will collaborate with the Agent Development Coach to review and follow up on pairing files, and keep precise records to enable a seamless handoff.

Qualifications

• Minimum of 1 year of customer service experience.
• Clear written and verbal communication.
• Willingness to obtain Real Estate Salesperson license if not already licensed.
• Ability to work in a fast-paced, collaborative environment.

Responsibilities

• Serve as the first point of contact for homebuyers by phone and answer general questions.
• Match pre-qualified buyers with Real Estate Agents in the VUR Network.
• Connect buyers with the right agent while following guidelines that prohibit loan term discussions.
• Maintain detailed records to support smooth handoffs and follow-up.

Skills

Customer service experience

Clear communication

Team collaboration

Reliable

Education

Licensed Real Estate Salesperson (or willing to become)

Job description

As a Realty Connection Specialist, you'll support homebuyers at a pivotal moment in their home shopping journey. Your main focus is connecting pre-qualified buyers with trusted Real Estate Agents in the Veterans United Realty (VUR) Network. You'll be one of the first friendly voices they hear, answering general questions about the home buying process and helping ensure they're matched with the right agent. While you won't discuss loan terms, your guidance and care help set the tone for a smooth, confident experience from the very start.

Snapshot of what you'd be doing

• Partnering pre-qualified homebuyers with Real Estate Agents within the VUR Network.
• Serving as the first point of contact for buyers over the phone, answering general questions about the home buying process.
• Connecting buyers with the right Real Estate Agent while following company and industry guidelines that prohibit discussing loan terms.
• Ensuring each homebuyer receives excellent service by assigning pairing files to an Agent Development Coach for review and follow-up.
• Keeping detailed, accurate records to support a smooth handoff and next steps.
• Pitching in wherever needed to help support the team and strengthen our culture (excluding licensed tasks).

What we're looking for in a solid candidate

• You communicate clearly and confidently, both verbally and in writing.
• Providing great customer service comes naturally to you.
• You do well in fast-paced, results-driven environments and enjoy staying busy.
• You thrive in a collaborative, team-first setting.
• You bring at least one year of customer service experience or similar transferable experience.
• You're either already a licensed Real Estate Salesperson or willing to become licensed upon employment.
• You show up consistently and can be counted on to get the job done.

We're so glad you're here checking out this opportunity! If this role gets you excited but you're worried you don't check every box - don't sweat it. We're more interested in what you can bring to the team than a perfect checklist. If you're passionate, driven, and ready to make a difference, we'd love to hear from you. Come as you are, and together we'll create something amazing.

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.