Homebuyer Concierge & Agent Matcher

Mortgage Research Center, LLC; Columbia Township (MO); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Veterans United Home Loans is seeking a Realty Connection Specialist to support homebuyers by connecting pre-qualified buyers with Real Estate Agents in the VUR Network. You’ll be the first friendly voice, answering general questions about the home buying process and ensuring buyers are matched with the right agent, while avoiding loan-term discussions.

You’ll document interactions, hand off pairing files to an Agent Development Coach for review and follow-up, and collaborate with the team to

Qualifications

• Clear and confident communication, written and verbal.
• Excellent customer service instincts.
• Thrives in fast-paced, results-driven environments.
• Enjoys collaborative, team-first work settings.

Responsabilités

• Connect pre-qualified homebuyers with Real Estate Agents in the VUR Network.
• Be the first point of contact for buyers, answering general homebuying questions.
• Match buyers with the right agent per guidelines prohibiting loan-term discussions.
• Assign pairing files to an Agent Development Coach for review and follow-up.
• Keep detailed records to support smooth handoffs and next steps.
• Support the team and culture as needed (excluding licensed tasks).

Connaissances

Customer service

Communication

Teamwork

Adaptability

Formation

Real Estate License (or willingness to obtain)

Description du poste

Veterans United Home Loans is seeking a Realty Connection Specialist to support homebuyers by connecting pre-qualified buyers with Real Estate Agents in the VUR Network. You’ll be the first friendly voice, answering general questions about the home buying process and ensuring buyers are matched with the right agent, while avoiding loan-term discussions.

You’ll document interactions, hand off pairing files to an Agent Development Coach for review and follow-up, and collaborate with the team to