Homebuyer Concierge & Agent Matcher

Veterans United Home Loans; Missouri; On-site; USD 38,000 - 54,000; Full time

Job summary

Veterans United Home Loans is seeking a Realty Connection Specialist to assist homebuyers by pairing them with trusted Real Estate Agents in the VUR Network. You will be the first friendly voice, answering general questions and guiding buyers through the initial homebuying journey.

You’ll coordinate handoffs to an Agent Development Coach, maintain thorough records, and contribute to a collaborative team culture while adhering to industry guidelines.

Qualifications

• At least one year of customer service experience or similar transferable experience.

Responsibilities

• Partner pre-qualified homebuyers with Real Estate Agents within the VUR Network.
• Serve as the first point of contact for buyers over the phone, answering general questions about the home buying process.
• Connect buyers with the right Real Estate Agent while following guidelines that prohibit discussing loan terms.
• Ensure each homebuyer receives excellent service by assigning pairing files to an Agent Development Coach for review and follow-up.
• Keep detailed, accurate records to support a smooth handoff and next steps.
• Pitch in wherever needed to support the team and strengthen our culture (excluding licensed tasks).

Skills

Customer service

Communication

Teamwork

Real estate license (or willing to)

Job description

Veterans United Home Loans is seeking a Realty Connection Specialist to assist homebuyers by pairing them with trusted Real Estate Agents in the VUR Network. You will be the first friendly voice, answering general questions and guiding buyers through the initial homebuying journey.

You’ll coordinate handoffs to an Agent Development Coach, maintain thorough records, and contribute to a collaborative team culture while adhering to industry guidelines.