Realty Connection Specialist

Veterans United Home Loans; United States; Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Veterans United Home Loans is seeking a Realty Connection Specialist to help homebuyers connect with trusted Real Estate Agents in the VUR Network. You will be the voice guiding buyers, answering questions about the home buying journey, and ensuring they are matched with the right agent.

This role emphasizes service excellence and smooth handoffs from first contact to next steps.

Qualifications

• Clear and confident communication in verbal and written form.
• Excellent customer service skills are essential.
• Ability to thrive in fast-paced, results-driven environments.
• Collaborative, team-first mindset required.
• At least one year of customer service experience or transferable experience.
• Licensed Real Estate Salesperson or willingness to become licensed upon employment.

Responsabilités

• Pair pre-qualified homebuyers with Real Estate Agents within the VUR Network.
• Serve as the first point of contact for buyers, answering general questions about the home buying process.
• Connect buyers with the right Real Estate Agent while avoiding discussion of loan terms.
• Assign pairing files to an Agent Development Coach for review and follow-up.
• Keep detailed, accurate records to support smooth handoffs and next steps.
• Support the team and culture as needed (excluding licensed tasks).

Connaissances

Clear communication

Customer service

Team player

Licensed Real Estate Salesperson

Willing to obtain license

Formation

Real Estate License (or willingness to obtain)

Description du poste

As a Realty Connection Specialist, you’ll support homebuyers at a pivotal moment in their home shopping journey. Your main focus is connecting pre-qualified buyers with trusted Real Estate Agents in the Veterans United Realty (VUR) Network. You’ll be one of the first friendly voices they hear, answering general questions about the home buying process and helping ensure they’re matched with the right agent. While you won’t discuss loan terms, your guidance and care help set the tone for a smooth, confident experience from the very start.

Responsibilities

• Partnering pre-qualified homebuyers with Real Estate Agents within the VUR Network.
• Serving as the first point of contact for buyers over the phone, answering general questions about the home buying process.
• Connecting buyers with the right Real Estate Agent while following company and industry guidelines that prohibit discussing loan terms.
• Ensuring each homebuyer receives excellent service by assigning pairing files to an Agent Development Coach for review and follow-up.
• Keeping detailed, accurate records to support a smooth handoff and next steps.
• Pitching in wherever needed to help support the team and strengthen our culture (excluding licensed tasks).

Qualifications

• You communicate clearly and confidently, both verbally and in writing.
• Providing great customer service comes naturally to you.
• You do well in fast-paced, results-driven environments and enjoy staying busy.
• You thrive in a collaborative, team-first setting.
• You bring at least one year of customer service experience or similar transferable experience.
• You’re either already a licensed Real Estate Salesperson or willing to become licensed upon employment.
• You show up consistently and can be counted on to get the job done.

We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information. If you have a disability and require reasonable accommodations during the hiring process, contact [e-mail] Veterans United Home Loans is a VA-Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Dept. of Veterans Affairs. NMLS # 1907. Equal Housing Opportunity.