Real-Time Rider Support Specialist – Operations

Continuum Resource Network; Foster City (CA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Pre-tax commuter benefits

Employer-subsidized healthcare benefits

401k package

Job summary

An on-demand ride-hailing company in Foster City is seeking Customer Support - Rider Operations professionals. You will provide vital support for riders during their trips, troubleshooting issues and ensuring a safe experience. Candidates should have at least 2 years of customer service experience and strong communication skills. This is a full-time position offering $29 per hour plus comprehensive benefits, including healthcare and a 401k package.

Qualifications

• 2+ years of experience in customer service, retail, or another customer-facing role.
• Experience working in a cross-functional team.
• Exceptional communication skills, including clear spoken and written communication.

Responsibilities

• Provide live rider support before, during, and after missions.
• Collaborate with cross-functional teams to assist riders.
• Become a knowledge expert on tools related to RiderOps.

Skills

Customer service experience

Communication skills

Problem-solving ability

Adaptability

Proactive mindset

Team collaboration

Job description

An on-demand ride-hailing company in Foster City is seeking Customer Support - Rider Operations professionals. You will provide vital support for riders during their trips, troubleshooting issues and ensuring a safe experience. Candidates should have at least 2 years of customer service experience and strong communication skills. This is a full-time position offering $29 per hour plus comprehensive benefits, including healthcare and a 401k package.