Onsite Rider & Driver Support Specialist

Via; Tulare (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Onsite role

Flexible scheduling

Job summary

Via is seeking a Customer Service Representative to support our on‑demand mobility platform in California. You will interact with riders and drivers, book rides, and resolve issues by phone and email, while maintaining high service standards in a fast‑paced environment.

This 5‑day‑week onsite position requires flexibility for evenings, weekends and holidays. Experience isn’t mandatory; a willingness to learn and deliver great service is valued highly.

Qualifications

• Empathetic communicator with strong listening skills.
• Ability to stay calm and effective under pressure.
• Collaborative mindset and cross‑functional teamwork.
• Willingness to work varied shifts, including outside standard hours.

Responsibilities

• Proactively manage daily operations, adapting to input from drivers, riders, and the Operations team.
• Schedule and book rides for passengers, delivering smooth and efficient customer experience.
• Provide prompt, supportive assistance to drivers and passengers via telephone and email.
• Triage live operational issues and prioritize customer satisfaction for timely resolution.
• Leverage knowledge of Via products to make ad hoc decisions as final escalation owner.
• Grow with tasks and responsibilities, with compensation opportunities tied to performance.

Skills

Empathetic communication

Calm under pressure

Team player

Flexible shifts

Job description

Via is seeking a Customer Service Representative to support our on‑demand mobility platform in California. You will interact with riders and drivers, book rides, and resolve issues by phone and email, while maintaining high service standards in a fast‑paced environment.

This 5‑day‑week onsite position requires flexibility for evenings, weekends and holidays. Experience isn’t mandatory; a willingness to learn and deliver great service is valued highly.