Real-Time Rider Support Specialist

Bee Talent Solutions; Foster City (CA); On-site; USD 38,572 - 39,950; Part time

Job summary

A logistics and transportation company is seeking a Customer Support - Rider Operations specialist to provide real-time support to riders. The ideal candidate has strong communication skills and 2+ years in customer service, thriving in a fast-paced environment. Responsibilities include aiding riders during their trips and collaborating with teams to improve processes. This role offers a dynamic work schedule and competitive pay rates.

Qualifications

• 2+ years of experience in customer service, retail, or another customer-facing role.
• Experience working in a cross-functional team.
• Proven ability to adapt in ambiguous environments.

Responsibilities

• Provide live rider support before, during and after missions.
• Collaborate with cross-functional teams to provide live assistance to Riders.
• Become a knowledge expert on tools related to RiderOps.

Skills

Exceptional communication skills

Excellent computer skills

Problem solving ability

Proactive mindset

Positive attitude with growth mindset

Job description

A logistics and transportation company is seeking a Customer Support - Rider Operations specialist to provide real-time support to riders. The ideal candidate has strong communication skills and 2+ years in customer service, thriving in a fast-paced environment. Responsibilities include aiding riders during their trips and collaborating with teams to improve processes. This role offers a dynamic work schedule and competitive pay rates.