Service Associate - Base Operations

Continuum Resource Network; San Francisco (CA); On-site; USD 60,000; Full time

Benefits offered by this job

Pre-tax commuter benefits

Employer-subsidized healthcare benefits

401(k) package

Job summary

An innovative ride-hailing company in San Francisco is seeking a full-time Service Associate (Base Operations) to support daily fleet operations. Responsibilities include vehicle upkeep, logistical support, and assisting BaseOps technicians. Ideal candidates should have 2-4 years of experience, problem-solving skills, and a valid driver's license. Benefits include employer-subsidized healthcare and a 401(k) package.

Qualifications

• 2 – 4 years of work experience.
• Valid driver’s license with a clean driving record.
• Ability to comply with the Substance Abuse Policy.

Responsibilities

• Support company milestones and optimize drive operations.
• Ensure vehicles, equipment, and workplace are clean.
• Assist with paperwork and vehicle readiness.

Skills

Ability to lift up to 50 pounds

Excellent written and verbal communication skills

Problem-solving skills

Ability to multi-task

Job description

We are helping an on-demand, autonomous ride-hailing company hire a Service Associate (Base Operations) to support daily fleet operations.

In this role, you'll be responsible for the daily upkeep of the vehicles, with tasks such as cleaning, fueling, and ensuring the test site is organized and presentable for operations.

Within the Base Operations (BaseOps) team, you'll help ensure that vehicles meet regulatory requirements per provided guidance. You'll also support the company's parts team in organizing and transporting spare parts inventory and help its driving team, Alpha Operations, with their operational testing needs.

Rate: $29.00 per hour

This role is based in SF, CA, and offers the following schedules:

• Thursday-Monday 10:00pm–6:30am

Responsibilities

Primary:

• Supporting company milestones and optimizing drive operations across multiple locations.
• Ensure the vehicles, equipment, and workplace are clean and ready for use.
• Provide logistical support for the movement and storage of vehicles and equipment.
• Assist with paperwork and documentation related to vehicle readiness.
• Perform routine charging of our test vehicles and supporting equipment.
• Execute mission prep procedures, including launching software across several devices per vehicle, verifying SW and HW configurations, deploying SW as appropriate, capturing requested data, and escalating issues as they arise.
• Support the readiness of spare parts and the associated inventory.

Secondary:

• Provide hands‑on technical support to the BaseOps technicians.
• General testing support (e.g., documentation, pre‑mission assistance, cone courses, obstacles, traffic control, support vehicle driving).

Qualifications

• 2 – 4 years of work experience.
• Ability to lift up to 50 pounds and use carts, dollies, hand trucks, and other gear to move items around.
• Ability to go up and down stairs, as well as stand, walk, push, pull, squat, bend, kneel, and reach during shifts.
• Must have a valid driver’s license with a clean/excellent driving record.
• Get‑it‑done attitude and sense of urgency to resolve problems and tasks.
• Proven ability to problem‑solve and deliver on high‑pressure situations.
• Proven ability to multi‑task and manage multiple projects and deliverables.
• Excellent written and verbal communication skills.
• Works well in a team environment.
• Must comply with the Substance Abuse Policy.
• Pass a background check, MVR (Motor Vehicle Record) check, and drug screen.

Benefits

• Pre‑tax commuter benefits.
• Employer‑subsidized healthcare benefits.
• Flexible Spending Account for healthcare costs.
• All costs covered for short‑ and long‑term disability and life insurance.
• 401(k) package.

Commitment: This is a full‑time, ongoing contract position, open to candidates local to the SF, CA area.