Onsite Transit Customer Support Pro — 24/7 Ops

RiverPark Ventures; Tulare (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Onsite work five days a week

Growth opportunities

Equal opportunity employer

Job summary

RiverPark Ventures in California is seeking a Customer Service Representative to connect Via’s technology with riders and drivers. You’ll manage daily operations, schedule rides, and provide prompt assistance by phone and email as part of the 24/7 operations team.

Thrive in a fast-paced environment with strong communication skills. A remote/on-site hybrid is not indicated; this role is onsite five days a week with growth opportunities and a starting rate of $22 per hour.

Qualifications

• Able to make sound decisions across multiple tasks in fast-paced environments.
• Empathetic and effective communicator with a customer-first mindset.
• Tech-savvy and able to learn new software quickly.
• Calm under pressure with a willingness to learn and provide excellent service.
• Team player ready to collaborate across cross-functional teams.

Responsibilities

• Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team.
• Schedule and book rides for passengers, delivering a smooth and efficient customer experience.
• Provide prompt, supportive assistance to drivers and passengers by phone and email.
• Triage live operational issues and prioritize actions to maintain customer satisfaction.
• Leverage product knowledge to make ad hoc decisions on escalated live issues.
• Grow with tasks and responsibilities, increasing compensation as appropriate.

Skills

Empathetic communicator

Tech savvy

Calm under pressure

Fast learner

Team player

Ownership

Flexible schedule

Problem solving

Customer service oriented

Job description

RiverPark Ventures in California is seeking a Customer Service Representative to connect Via’s technology with riders and drivers. You’ll manage daily operations, schedule rides, and provide prompt assistance by phone and email as part of the 24/7 operations team.

Thrive in a fast-paced environment with strong communication skills. A remote/on-site hybrid is not indicated; this role is onsite five days a week with growth opportunities and a starting rate of $22 per hour.