Lead Call Center Supervisor - Paratransit, 3rd Shift

Transdev; Tinley Park (IL); Sur place; USD 31 000 - 34 000; Plein temps

Avantages offerts par ce poste

Vacation 2 weeks

Sick days 5

Holidays 10 days

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

401(k) plan

Résumé du poste

Transdev is seeking a Call Center Supervisor for the 3rd shift in Tinley Park, IL. You will lead a team of Customer Service Representatives handling paratransit reservations and customer inquiries to ensure safe, reliable service.

The role requires a Bachelor’s degree or equivalent experience and 3 years of leadership in a call center, with strong communication and coaching skills. Competitive hourly pay and full benefits offered.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3 years of supervisor or leadership experience in a call center or customer service.
• Strong written and oral communication skills.
• Strong listening skills.
• Proficiency in Microsoft Office and Trapeze.
• Ability to train, coach, and manage performance.
• Subject to DOT drug testing and DOT 49 CFR Part 40 compliance.

Responsabilités

• Manages a team of Customer Service Representatives to efficiently schedule paratransit reservations and resolve customer service challenges for a multimode transit system.
• Ability to work with and resolve customer concerns and complaints.
• Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.
• Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
• Develops and monitors operations of the customer service center including policies and procedures, operating structure, and workflow.
• Ensures the volume of work produced meets company standards and ensures customer satisfaction.
• Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.
• Other duties as assigned.

Connaissances

Leadership experience

Communication

Microsoft Office

Trapeze

Training and coaching

Customer service

Formation

Bachelor’s degree or equivalent experience

Outils

Microsoft Office

Trapeze

Description du poste

Transdev is seeking a Call Center Supervisor for the 3rd shift in Tinley Park, IL. You will lead a team of Customer Service Representatives handling paratransit reservations and customer inquiries to ensure safe, reliable service.

The role requires a Bachelor’s degree or equivalent experience and 3 years of leadership in a call center, with strong communication and coaching skills. Competitive hourly pay and full benefits offered.