Dispatcher/Scheduler

Transdev North America, Inc.; Chicago (IL); Sur place; USD 29 000 - 41 000; Plein temps

Avantages offerts par ce poste

Vacation days

Sick leave

Holidays

Medical benefits

401k plan

Résumé du poste

Transdev North America, Inc. in Chicago, IL is seeking a Dispatcher/Scheduler to oversee road service, coordinate with operators, and provide customer support while focusing on safety. You will manage daily service, address trip issues, and respond to emergencies as needed.

The role requires 3-5 years of dispatching experience, strong communication, problem solving, and flexibility for night shifts. Union pay scale applies, with benefits after onboarding.

Qualifications

• 3-5 years dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• DOT drug testing/physical requirement per policy.

Responsabilités

• Oversee and schedule road service by tracking performance.
• Respond to questions and concerns regarding trips (no shows, cancellations).
• Manage emergencies for operators and liaise with emergency services.
• Review route performance and respond to service-impacting situations.
• Nights/Overnight Schedule.

Connaissances

Dispatching experience

Customer service

Problem solving

Verbal communication

Formation

High School Diploma or GED

Technical degree (preferred)

Description du poste

Transdev in Chicago , IL is hiring a Dispatcher/Scheduler. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

CBA Position

Transdev is proud to offer:

• $25.50 / hour (Union Collective Bargaining Agreement PayScale)

Benefits Include

• Vacation: up to 5 days per year
• Paid Sick Leave: 40 hours after ONE (1) year Service.
• 8 Holidays
• Medical, dental, vision after 90 calendar days of employment for full time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Key Responsibilities

• Oversee and schedule road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Nights/Overnight Schedule
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes, and noise.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Category: Dispatchers

Job Type: Full Time