Real-Time iSOC Security Dispatcher & Coordinator

Interface Systems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems is seeking an iSOC Level 3 Coordinator in St. Louis to manage real-time security events, including alarm verification, video monitoring, and live interactions with monitored sites.

You will guide incidents with authority, coordinate with customers and emergency services, and ensure rapid resolution in a fast-paced, technology-driven environment. Starting pay is $22.00/hour with shift differentials and a comprehensive benefits package.

Qualifications

• Require excellent communication and interpersonal skills.
• Strong active listening skills for customer interactions.
• Ability to remain calm and professional in high pressure situations.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Communicate with customers using two-way audio/video surveillance technology.
• Notify and coordinate with emergency services as needed.
• Respond to alarms and verify incidents with precise documentation.
• Generate detailed reports on alarm responses and life safety interventions.
• Provide life safety support and ensure proper dispatch to emergencies.

Skills

Excellent communication and Interpers.

Active listening

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking an iSOC Level 3 Coordinator in St. Louis to manage real-time security events, including alarm verification, video monitoring, and live interactions with monitored sites.

You will guide incidents with authority, coordinate with customers and emergency services, and ensure rapid resolution in a fast-paced, technology-driven environment. Starting pay is $22.00/hour with shift differentials and a comprehensive benefits package.