Real-Time iSOC Security Dispatcher & Coordinator

Interface Systems; St. Louis (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Shift differential

Full benefits on Day 1

3 weeks paid vacation

10 days paid sick time

Performance monthly bonus up to $1000

Attendance bonus up to $250/month

Training provided

Job summary

Interface Systems in Missouri is seeking a Level 3 iSOC Coordinator to oversee live security events. You will manage real-time interactions, alarm verifications, and two-way audio communications with monitored sites to prevent breaches and de-escalate threats.

You will work in a 24/7 operations center, receive training, and benefit from day-one health benefits, vacation, and attendance bonuses, with shift differentials for evenings, nights, and weekends.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing areas for vulnerabilities.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Monitor, verify and respond to alarm signals and place calls to verify validity.
• Provide life safety support and dispatch information to emergency services as needed.
• Document interactions and generate detailed incident reports.

Skills

Customer service

Security operations

Communication skills

Two-way audio

Education

High school diploma or GED

Tools

MS Office

Video surveillance systems

Job description

Interface Systems in Missouri is seeking a Level 3 iSOC Coordinator to oversee live security events. You will manage real-time interactions, alarm verifications, and two-way audio communications with monitored sites to prevent breaches and de-escalate threats.

You will work in a 24/7 operations center, receive training, and benefit from day-one health benefits, vacation, and attendance bonuses, with shift differentials for evenings, nights, and weekends.