iSOC Coordinator – Real-Time Security Dispatch

Interface Security Systems LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits from Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Referral bonuses

Training provided

On-site location

Job summary

Interface Security Systems LLC is hiring a Level 3 iSOC Coordinator in Missouri, joining a 24/7 monitoring team on-site at our office in St. Louis. You will manage live two-way audio/video interactions, verify alarms, respond to incidents, and communicate with customers and emergency services as needed.

Starting pay is $22.00 per hour with shift differentials. The role requires a high school diploma or GED, security or call-center experience, and strong communication and calm decision-making

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely responses.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations.

Responsibilities

• Perform remote security checks/virtual tours of customer locations to observe vulnerabilities.
• Conduct virtual security escorts to safeguard customers during business openings or closings.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity or instructions, including contacting emergency services.
• Answer inbound calls to resolve, escalate, or support security inquiries.
• Maintain accurate records in the system of record and document interactions.
• Monitor, verify, and respond to alarm signals and verify alarm validity.
• Provide basic alarm support such as arming, disarming, and resetting alarms.
• Manage live audio interactions during alarms, projecting authority and clear communication.
• De-escalate situations like loitering or trespassing and make rapid decisions.
• Generate detailed reports on alarm responses and life safety interventions.

Skills

Customer service experience

Excellent communication

Active listening

Calm under pressure

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Security Systems LLC is hiring a Level 3 iSOC Coordinator in Missouri, joining a 24/7 monitoring team on-site at our office in St. Louis. You will manage live two-way audio/video interactions, verify alarms, respond to incidents, and communicate with customers and emergency services as needed.

Starting pay is $22.00 per hour with shift differentials. The role requires a high school diploma or GED, security or call-center experience, and strong communication and calm decision-making