Real-Time iSOC Coordinator - Security Dispatch Pro

Interface Systems; St. Louis (MO); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Uncapped referral bonuses

Training is provided

Descrizione del lavoro

Interface Systems is seeking an iSOC Coordinator Level 3 to monitor and respond to security events, manage live two-way audio/video interactions, and coordinate with customers and emergency services. The role emphasizes rapid decision-making, incident de-escalation, and thorough documentation within a 24/7 operations center.

We offer shift differentials, comprehensive benefits from day one, and bonuses based on performance and attendance.

Competenze

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Mansioni

• Conduct remote security checks and virtual tours of client locations.
• Communicate with customer sites via two-way audio/video.
• Respond to alarms with proper escalation and dispatch.
• Answer inbound calls and assist with security inquiries.
• Maintain accurate records in the system of record.

Conoscenze

Customer service

Active listening

Communication

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Interface Systems is seeking an iSOC Coordinator Level 3 to monitor and respond to security events, manage live two-way audio/video interactions, and coordinate with customers and emergency services. The role emphasizes rapid decision-making, incident de-escalation, and thorough documentation within a 24/7 operations center.

We offer shift differentials, comprehensive benefits from day one, and bonuses based on performance and attendance.