Real-Time iSOC Coordinator: Live Security Dispatch

Interfacesystems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Shift hours

Flexible schedule

Benefits from Day 1

3 weeks paid vacation

10 days paid sick time

Referral bonuses

Training provided

Job summary

Interface Systems in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time security events, oversee live audio interactions with monitored sites, and escalate or resolve incidents with authority.

The role emphasizes alarm verification, video monitoring, rapid decision-making, and collaboration with customers and emergency services. Training is provided and a competitive benefits package starts on day one.

Qualifications

• High school diploma or GED; strong communication and listening skills.
• Experience in customer service or call centers preferred.
• Proficient with Microsoft Office and incident documentation.

Responsibilities

• Perform remote security checks and virtual tours of client locations.
• Communicate with customers using two-way audio/video systems during alerts.
• Verify alarms, monitor video, and dispatch emergency services when needed.
• Answer inbound calls, resolve inquiries, and escalate as required.
• Maintain accurate records and generate detailed incident reports.

Skills

Customer service

Communication

Active listening

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time security events, oversee live audio interactions with monitored sites, and escalate or resolve incidents with authority.

The role emphasizes alarm verification, video monitoring, rapid decision-making, and collaboration with customers and emergency services. Training is provided and a competitive benefits package starts on day one.