Level 3 iSOC Coordinator: Real-Time Security Dispatch

Interface Systems; St. Louis (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

Paid vacation time

Paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator for our on-site Security Operations Center in St. Louis. You will manage live audio interactions, verify alarms, and coordinate rapid responses to incidents, including trespassing and other violations.

The role requires real-time decision-making, strong communication, and the ability to de-escalate threats. Training is provided, with shift differentials and a comprehensive benefits package.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/or upon customer request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including contacting emergency services.
• Answer inbound calls to assist with resolving, escalating, or supporting security inquiries.
• Maintain accurate records and documentation with the system of record (automation system).
• Monitor, verify and respond to alarm signals and place outgoing calls to verify validity.
• Provide basic alarm support such as arming, disarming, and resetting alarms.
• Manage live audio interactions during alarm events and de-escalate incidents with authority.
• Document all interactions and generate detailed reports on responses and life safety interventions.

Skills

Customer service

Call center

Dispatch

Security experience

Communication

Active listening

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator for our on-site Security Operations Center in St. Louis. You will manage live audio interactions, verify alarms, and coordinate rapid responses to incidents, including trespassing and other violations.

The role requires real-time decision-making, strong communication, and the ability to de-escalate threats. Training is provided, with shift differentials and a comprehensive benefits package.