Real-Time iSOC Coordinator: Live Alarms & Interventions

Interface Systems; Ascalon (MO); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Shift differentials (Evening/Night/3rd

Performance Monthly Bonus up to $1,000

Monthly Attendance Bonus up to $250

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events, including monitoring, alarm verification, and live two-way audio interactions with monitored sites. You will escalate and de-escalate incidents, coordinate with emergency services, and ensure accurate documentation.

The role requires strong communication, quick decision-making, and the ability to operate within a 24/7 security operations environment.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, observing areas for vulnerabilities.
• Conduct virtual security escorts to safeguard customers during business opening, closing, or on customer request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take appropriate action including contacting emergency services as instructed.
• Answer inbound calls to resolve or support security/system inquiries.
• Monitor, verify and respond to alarm signals and document interactions in the system of record.
• Provide life safety support and dispatch to emergency personnel as needed.
• Manage live audio interactions with monitored sites using two-way audio to intervene in real-time incidents.
• Document all interactions and generate detailed reports on alarm responses and life safety interventions.

Skills

Excellent communication

Active listening

Microsoft Office

Calm under pressure

Education

High school diploma or GED equivalent

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events, including monitoring, alarm verification, and live two-way audio interactions with monitored sites. You will escalate and de-escalate incidents, coordinate with emergency services, and ensure accurate documentation.

The role requires strong communication, quick decision-making, and the ability to operate within a 24/7 security operations environment.