Senior iSOC Coordinator: Real-Time Security & Interventions

Interface Systems; St. Louis (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Uncapped employee referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time interactions during critical security events at client sites. You will handle live audio communication, verify alarms, and de-escalate threats while maintaining clear, direct communications with customers and emergency personnel.

This role demands rapid decision-making and strong problem-solving skills in a fast-paced, security-focused environment with opportunities for growth within the iSOC team.

Qualifications

• High school diploma or GED required.
• 2 years of experience in customer service, dispatch, or security preferred.
• Excellent communication and interpersonal skills.
• Strong active listening skills to understand customer needs.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, observing areas for vulnerabilities.
• Conduct virtual security escorts to safeguard customers during opening/closing or on request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity/instructions, including contacting customers or emergency services.
• Answer inbound calls to resolve or support security inquiries.
• Maintain accurate records in the system of record.

Skills

Customer service

Communication skills

Active listening

MS Office

Calm under pressure

Education

High school diploma or GED

Tools

Video surveillance systems

Two-way audio/video systems

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time interactions during critical security events at client sites. You will handle live audio communication, verify alarms, and de-escalate threats while maintaining clear, direct communications with customers and emergency personnel.

This role demands rapid decision-making and strong problem-solving skills in a fast-paced, security-focused environment with opportunities for growth within the iSOC team.