Real-Time iSOC Coordinator: Alarm & Life-Safety Dispatcher

Interface Security Systems LLC; Missouri; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

3 weeks paid vacation time

10 days paid sick time

Uncapped employee referral bonuses

Energetic work culture

Training provided

Job summary

Interface Security Systems LLC is looking for a Level 3 iSOC Coordinator in Missouri. This position involves managing critical security events through real-time interactions and communication with monitored sites using advanced technology.

Successful candidates will possess excellent communication skills, a high school diploma or GED, and have experience in customer service or security roles. Full benefits start on Day 1 of employment, including generous vacation and bonuses.

Qualifications

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Ability to maintain a calm and positive demeanor in high-pressure situations.

Responsibilities

• Perform remote security checks and virtual tours to identify vulnerabilities.
• Manage live audio communication and intervene during security events.
• Process alarm signals and verify their validity.

Skills

Excellent communication skills

Active listening

Customer service experience

Familiarity with Microsoft Office

Education

High school diploma or GED equivalent

Job description

Interface Security Systems LLC is looking for a Level 3 iSOC Coordinator in Missouri. This position involves managing critical security events through real-time interactions and communication with monitored sites using advanced technology.

Successful candidates will possess excellent communication skills, a high school diploma or GED, and have experience in customer service or security roles. Full benefits start on Day 1 of employment, including generous vacation and bonuses.