Customer Service Representative / Dispatcher

Fountain; Cupertino, Northern (CA, KY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401(k) with 4% employer match

Financial Wellness Tool

Paid holidays

Job summary

WeDriveU is seeking a Customer Service Representative / Dispatcher in California. The role is a full-time, permanent position offering $25.13/hour. You will handle high-volume calls, coordinate with drivers and respond to emails while solving problems quickly.

The ideal candidate has 1+ year in dispatch, call center, customer service or hospitality, strong organization, and proficiency with Microsoft Office. CDL/TMS experience is a plus but not required.

Qualifications

• 1+ years of professional experience in dispatch, call center, customer service or hospitality
• Extremely detail-oriented and organized
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Energetic and professional demeanor in a fast-paced environment
• Experience with Transportation Management System (TMS) preferred but not required
• CDL preferred but not required

Responsibilities

• Monitor drivers throughout their routes
• Communicate instructions to drivers regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure compliance with administrative policies, safety rules, and regulations

Skills

dispatch

call center

customer service

hospitality

Tools

Microsoft Office Suite

Outlook

Word

Excel

Job description

Customer Service Representative / Dispatcher

Compensation $25.13/hour

Schedule Full time

Job Type Permanent

Description

WeDriveUis the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.

Job Description: CSR/Dispatcher

The Dispatcher / Customer Service rep will be answering a high-volume of incoming calls,

communicating to drivers, and responding to email inquiries as well as problem solving

throughout the day.

Duties and Responsibilities:

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger
• pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure that all tasks comply with administrative policies and procedures, safety rules,
• environmental policies and/or government regulations.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• 1+ years of professional experience working in one or more of the following
• capacities: dispatch, call center, customer service or hospitality.
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs.
• Excellent written and oral communication with interpersonal skills.
• Exude a professional and energetic demeanor while performing effectively in a
• fast-paced environment.
• Experience using a Transportation Management System (TMS) preferred but not
• required.
• CDL preferred but not required.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.