Dispatcher

WeDriveU; Lansing (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

WeDriveU is seeking a Dispatcher to handle a high-volume of incoming calls, communicate with drivers, and respond to email inquiries while problem solving throughout the day.

The role requires a CDL, 1+ year experience in dispatch or related fields, and strong organizational and communication skills in a fast-paced environment. Proficiency with MS Office and familiarity with TMS are preferred, with bilingual ability a plus.

Qualifications

• 1+ years of experience in dispatch, call center, customer service or hospitality.
• CDL required.
• Extremely detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel).
• Experience using multiple software programs with many open tabs; bilingual preferred but not required.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure all tasks comply with administrative policies, safety rules, and regulations.
• Additional duties and responsibilities may apply.

Skills

Dispatch experience

Customer service

Communication

Detail oriented

Organizational skills

Fast-paced environment

CDL

MS Office

TMS familiarity

Bilingual

Tools

Microsoft Office

Transportation Management System (TMS)

Job description

• Provide quick real time responses to requests

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Shift Hours:

To Be Determined

Duties And Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills Required And Physical Demands

• 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• CDL required
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Provide quick real time responses to requests
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.