Real-Time Concrete Dispatch Specialist

Ernst Concrete; Columbus (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Plan

Dental Insurance

Vision Insurance

401(k) with company match

Paid vacation and holidays

Job summary

Ernst Concrete is seeking a Dispatch/Customer Service Associate in Columbus, OH to maintain contact with customers via telephone and schedule orders to meet delivery times. You will assist customers with order details, coordinate with dispatch, and support a professional, customer-focused experience.

The role requires high school diploma or GED, ability to work in a fast-paced environment, and proficiency in Word/Excel.

Qualifications

• Must have customer service experience in a fast-paced environment.
• Ability to read, write, and speak English; bilingual skills are a plus.

Responsibilities

• Receive and process customer orders with emphasis on accuracy.
• Assign trucks and drivers to scheduled orders based on capacity and efficiency.
• Communicate order details, changes, or concerns to dispatch and management.
• Coordinate with plant personnel and other dispatchers to balance workloads.

Skills

Customer Service

Typing

Communication

Bilingual (Spanish/Portuguese) a plus

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Ernst Concrete is seeking a Dispatch/Customer Service Associate in Columbus, OH to maintain contact with customers via telephone and schedule orders to meet delivery times. You will assist customers with order details, coordinate with dispatch, and support a professional, customer-focused experience.

The role requires high school diploma or GED, ability to work in a fast-paced environment, and proficiency in Word/Excel.