Concrete Dispatch Specialist: Master Routes & Deliveries

ERNST ENTERPRISES, INC; Columbus (OH); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Plan

Dental Insurance

Vision Insurance

401(k) with company match

Paid vacation

Descripción de la vacante

Ernst Concrete is seeking a Dispatch/Customer Service professional in Columbus, OH to maintain regular phone contact with customers, schedule orders for on-time deliveries, and help optimize load spacing between pours. The role emphasizes accuracy, safety, and clear communication with drivers, plant staff, and management.

The ideal candidate will have strong computer skills, a customer-service mindset, and the ability to work a rotating schedule including Saturdays.

Formación

• Must have a high school diploma or GED with an associate degree preferred
• Ability to work in a fast-paced environment
• Customer Service experience
• Experience with Microsoft Word, Excel, and typing proficiently
• Proper phone etiquette
• Proficient reading, writing, and speaking English; bilingual in Spanish or Portuguese is a plus

Responsabilidades

• Maintain constant contact with customers via telephone.
• Schedule orders to meet customer requests for time and delivery.
• Assist customers in determining time between loads to meet efficiency and production goals.
• Receive and process customer orders with a strong emphasis on accuracy and completeness.
• Ensure you obtain complete and accurate details of an order (customer name, job contact, phone numbers, jobsite address, mix design, quantity, additives, and special requirements).
• Assign trucks and drivers to scheduled orders based on plant capacity and geography.
• Manage load spacing and delivery timing in real time, adjusting for traffic and conditions.
• Communicate job changes, cancellations, or concerns to dispatch and management.
• Document customer service issues and escalate when needed.

Conocimientos

Customer service

MS Word

MS Excel

Typing

Phone etiquette

Bilingual (Spanish/Portuguese)

English proficiency

Educación

High school diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Ernst Concrete is seeking a Dispatch/Customer Service professional in Columbus, OH to maintain regular phone contact with customers, schedule orders for on-time deliveries, and help optimize load spacing between pours. The role emphasizes accuracy, safety, and clear communication with drivers, plant staff, and management.

The ideal candidate will have strong computer skills, a customer-service mindset, and the ability to work a rotating schedule including Saturdays.