Real Estate Solutions Support Analyst (Hybrid/Remote)

SoftPro; Raleigh (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Employee Stock Purchase Plan

Generous paid time off

Hybrid/Remote options

Job summary

SoftPro, headquartered in Raleigh, NC, seeks a Real Estate Customer Solutions Analyst to provide telephone support for closing and title services using SoftPro Select. Hybrid/remote work options are available, with a focus on accuracy and top-tier customer service from a high-paced team.

Requirements include 2+ years in real estate escrow/closing roles, 2+ years in customer service, strong communication and problem-solving skills, and familiarity with Windows. Prior SoftPro experience is a plus.

Qualifications

• 2+ years’ experience in real estate as escrow/closing specialist, paralegal, or title officer.
• Excellent communication, problem-solving, and teamwork skills.
• 2 years of customer service experience, preferably in a call center.
• West Coast Escrow & Closing process experience is a plus.
• Prior experience with SoftPro is a plus!
• Must be familiar with Windows OS and applications.

Responsibilities

• Provide closing and/or title phone support for all operations using SoftPro Select and resolve issues promptly.
• Assist with balancing HUD/CDF/Commercial orders and related reconciliation tasks.
• Document each call and its resolution thoroughly and accurately.
• Provide a high level of customer service to each customer at all times.
• Additional duties as assigned.

Skills

Real estate experience

Customer service

Communication

Teamwork

Windows familiarity

SoftPro experience

Education

Bachelor's or Associate degree

Tools

SoftPro

Microsoft Windows

Job description

SoftPro, headquartered in Raleigh, NC, seeks a Real Estate Customer Solutions Analyst to provide telephone support for closing and title services using SoftPro Select. Hybrid/remote work options are available, with a focus on accuracy and top-tier customer service from a high-paced team.

Requirements include 2+ years in real estate escrow/closing roles, 2+ years in customer service, strong communication and problem-solving skills, and familiarity with Windows. Prior SoftPro experience is a plus.